/* ════════════════════════════════════════════════════════════════════
   DNA+ Connect · redesign view styles  (A·Refined, B·Reworked, C·Pipeline)
   ════════════════════════════════════════════════════════════════════ */

/* ── Designed empty state (reused everywhere) ───────────────────────── */
.empty{display:flex;align-items:center;gap:.6rem;color:var(--muted2)}
.empty .sk{height:10px;border-radius:99px;background:repeating-linear-gradient(90deg,var(--surface3) 0 14px,transparent 14px 22px);flex:1;max-width:120px}
.empty .ic{display:grid;place-items:center;color:var(--muted2)}
.empty-note{font-family:var(--mono);font-size:.6rem;letter-spacing:.1em;text-transform:uppercase;color:var(--muted2);display:flex;align-items:center;gap:.4rem;margin-top:.5rem}

/* ════════════════════════════════════════════════════════════════════
   RICH POD TILE  (shared by Refined + Reworked)
   icon+title row · big live count · sub · rep avatars + SLA · pod fill bar
   ════════════════════════════════════════════════════════════════════ */
.pod-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(195px,1fr));gap:1rem}
.pod-grid.five{grid-template-columns:repeat(auto-fit,minmax(195px,1fr))}
.pod{position:relative;isolation:isolate;overflow:hidden;color:var(--text);background:var(--surface);
  border:1px solid var(--border);border-radius:var(--radius-lg);padding:1.15rem 1.2rem 1rem;
  display:flex;flex-direction:column;gap:.85rem;text-align:left;cursor:pointer;
  transition:transform .2s var(--ease),border-color .2s var(--ease),background .2s}
.pod::before{content:'';position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--pod,var(--gold-dim));opacity:.85}
.pod::after{content:'';position:absolute;top:0;left:0;right:0;height:1px;background:var(--grad-hairline);opacity:0;transition:opacity .25s}
.pod:hover{transform:translateY(-3px);border-color:var(--border2);background:var(--surface2)}
.pod:hover::after{opacity:1}
.pod-top{display:flex;align-items:flex-start;justify-content:space-between;gap:.5rem}
.pod-idrow{display:flex;align-items:center;gap:.6rem}
.pod-ic{width:30px;height:30px;border-radius:var(--radius-sm);display:grid;place-items:center;
  color:var(--pod,var(--gold-lt));background:color-mix(in srgb,var(--pod,var(--gold)) 14%,transparent);
  border:1px solid color-mix(in srgb,var(--pod,var(--gold)) 38%,transparent)}
.pod-name{font-weight:700;font-size:1.06rem;color:var(--white);letter-spacing:-.02em}
.pod-count{font-family:var(--mono);font-weight:600;font-size:1.85rem;line-height:.9;color:var(--white);letter-spacing:-.02em}
.pod-count.zero{color:var(--muted2)}
.pod-count .u{display:block;font-size:.56rem;font-weight:500;letter-spacing:.14em;text-transform:uppercase;color:var(--muted2);margin-top:.3rem;text-align:right}
.pod-sub{font-size:.78rem;color:var(--muted);line-height:1.4;margin-top:-.2rem}
.pod-bar{height:4px;border-radius:99px;background:var(--surface3);overflow:hidden}
.pod-bar i{display:block;height:100%;border-radius:99px;background:var(--pod,var(--gold));
  box-shadow:0 0 8px color-mix(in srgb,var(--pod,var(--gold)) 60%,transparent);transition:width .7s var(--ease)}
.pod-foot{display:flex;align-items:center;justify-content:space-between;gap:.5rem;margin-top:.1rem}
.pod-reps{display:flex}
.pod-reps .avatar{margin-left:-7px;box-shadow:0 0 0 2px var(--surface)}
.pod-reps .avatar:first-child{margin-left:0}
.pod-unassigned{font-family:var(--mono);font-size:.58rem;letter-spacing:.1em;text-transform:uppercase;color:var(--muted2)}
.pod-sla{display:inline-flex;align-items:center;gap:.4rem;font-family:var(--mono);font-size:.6rem;
  letter-spacing:.06em;text-transform:uppercase}
.pod-sla.ok{color:var(--green)}
.pod-sla.over{color:var(--red)}
.pod-sla.idle{color:var(--muted2)}
/* merged-queue Español flag — green per the bilingual-first rule */
.pod-es{font-family:var(--mono);font-size:.5rem;font-weight:600;letter-spacing:.1em;text-transform:uppercase;
  color:var(--green);border:1px solid color-mix(in srgb,var(--green) 48%,transparent);
  background:color-mix(in srgb,var(--green) 13%,transparent);border-radius:99px;padding:.1rem .42rem;line-height:1.5;white-space:nowrap}
.pl-stage-head .pod-es{margin-left:.1rem}
.pod.soon{opacity:.72}
.pod.soon .pod-name::after{content:'SOON';font-family:var(--mono);font-size:.5rem;letter-spacing:.12em;
  color:var(--muted2);border:1px solid var(--border2);border-radius:99px;padding:.08rem .35rem;margin-left:.5rem;vertical-align:middle}

/* ── refined KPI strip (seamed) ─────────────────────────────────────── */
.kstrip{display:grid;grid-template-columns:repeat(auto-fit,minmax(165px,1fr));gap:1px;background:var(--border);
  border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden}
.kcell{background:var(--bg-soft);padding:1.15rem 1.3rem;position:relative}
.kcell .kv{font-family:var(--mono);font-size:1.7rem;font-weight:600;color:var(--gold-lt);line-height:1;display:flex;align-items:baseline;gap:.4rem}
.kcell .kv small{font-size:.8rem}
.kcell.warn .kv{color:var(--yellow)}
.kcell.good .kv{color:var(--green)}
.kcell .kl{font-weight:600;color:var(--white);margin-top:.6rem;font-size:.85rem}
.kcell .kn{font-size:.72rem;color:var(--muted2);margin-top:.15rem}

/* ── team metric cards w/ sparkline ─────────────────────────────────── */
.tm-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem}
.tm{position:relative;overflow:hidden;background:var(--surface);border:1px solid var(--border);
  border-radius:var(--radius-lg);padding:1.3rem 1.4rem;min-height:140px;display:flex;flex-direction:column}
.tm::after{content:'';position:absolute;top:0;left:0;right:0;height:1px;background:var(--grad-hairline);opacity:.5}
.tm-l{font-weight:600;color:var(--white);font-size:.88rem;display:flex;align-items:center;justify-content:space-between}
.tm-delta{font-family:var(--mono);font-size:.64rem;font-weight:600;color:var(--green);background:rgba(106,191,123,.1);
  border:1px solid rgba(106,191,123,.3);border-radius:99px;padding:.12rem .5rem}
.tm-v{font-family:var(--mono);font-size:2.1rem;font-weight:600;color:var(--gold-lt);letter-spacing:-.02em;margin:.7rem 0 .15rem;display:flex;align-items:center;gap:.7rem}
.tm-v .avatar{width:34px;height:34px;font-size:.72rem}
.tm-foot{font-size:.74rem;color:var(--muted2);margin-top:auto}
.tm-spark{margin-top:.8rem;height:38px}
.tm.placeholder{background:var(--bg-soft)}
.tm.placeholder .tm-v{color:var(--muted2);font-size:1.5rem}

/* ── speed-to-lead cards ────────────────────────────────────────────── */
.s2l-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:1rem}
.s2l{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:1.2rem 1.3rem;
  display:flex;flex-direction:column;gap:.5rem;transition:transform .15s,border-color .15s;cursor:pointer}
.s2l:hover{transform:translateY(-2px);border-color:var(--gold-dim)}
.s2l-l{font-family:var(--mono);font-size:.62rem;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}
.s2l-v{font-family:var(--mono);font-size:1.9rem;font-weight:600;color:var(--gold-lt);letter-spacing:-.02em;line-height:1;display:flex;align-items:center;gap:.6rem}
.s2l-v .avatar{width:30px;height:30px}
.s2l-n{font-size:.72rem;color:var(--muted2)}
.s2l-bar{height:4px;border-radius:99px;background:var(--surface3);overflow:hidden;margin-top:.1rem}
.s2l-bar i{display:block;height:100%;background:var(--grad-gold-btn);border-radius:99px}

/* ── pod queue ROWS (used in Reworked left column) ──────────────────── */
.pod-list{display:flex;flex-direction:column;gap:.6rem}
.pod-row{position:relative;overflow:hidden;display:grid;grid-template-columns:auto 1fr auto auto;align-items:center;
  gap:1.1rem;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);
  padding:.9rem 1.2rem .9rem 1.3rem;cursor:pointer;transition:transform .15s var(--ease),border-color .15s,background .15s;text-align:left}
.pod-row::before{content:'';position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--pod,var(--gold-dim))}
.pod-row:hover{transform:translateX(3px);border-color:var(--border2);background:var(--surface2)}
.pod-row .pr-ic{width:34px;height:34px;border-radius:var(--radius-sm);display:grid;place-items:center;color:var(--pod,var(--gold-lt));
  background:color-mix(in srgb,var(--pod,var(--gold)) 14%,transparent);border:1px solid color-mix(in srgb,var(--pod,var(--gold)) 38%,transparent)}
.pod-row .pr-main{min-width:0}
.pod-row .pr-name{font-weight:700;font-size:1rem;color:var(--white);letter-spacing:-.01em}
.pod-row .pr-sub{font-size:.76rem;color:var(--muted);margin-top:.1rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pod-row .pr-mid{display:flex;flex-direction:column;align-items:flex-end;gap:.4rem;min-width:130px}
.pod-row .pr-bar{width:120px;height:4px;border-radius:99px;background:var(--surface3);overflow:hidden}
.pod-row .pr-bar i{display:block;height:100%;border-radius:99px;background:var(--pod,var(--gold));box-shadow:0 0 8px color-mix(in srgb,var(--pod,var(--gold)) 60%,transparent)}
.pod-row .pr-sla{display:inline-flex;align-items:center;gap:.4rem;font-family:var(--mono);font-size:.58rem;letter-spacing:.06em;text-transform:uppercase}
.pod-row .pr-sla.ok{color:var(--green)}.pod-row .pr-sla.over{color:var(--red)}.pod-row .pr-sla.idle{color:var(--muted2)}
.pod-row .pr-count{font-family:var(--mono);font-weight:600;font-size:1.7rem;color:var(--white);text-align:right;letter-spacing:-.02em;min-width:54px}
.pod-row .pr-count.zero{color:var(--muted2)}
.pod-row .pr-count .u{display:block;font-size:.52rem;font-weight:500;letter-spacing:.1em;text-transform:uppercase;color:var(--muted2);margin-top:.2rem}
.pod-row.soon{opacity:.7}
@media(max-width:560px){.pod-row{grid-template-columns:auto 1fr auto}.pod-row .pr-mid{display:none}}

/* ════════════════════════════════════════════════════════════════════
   B · REWORKED — 2-column with right metrics rail
   ════════════════════════════════════════════════════════════════════ */
.rw-cols{display:grid;grid-template-columns:1fr 340px;gap:1.6rem;align-items:start}
.rw-rail{display:flex;flex-direction:column;gap:1rem;position:sticky;top:70px}
.rail-card{background:var(--bg-soft);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden}
.rail-head{display:flex;align-items:center;justify-content:space-between;padding:.85rem 1.1rem;border-bottom:1px solid var(--border)}
.rail-head .t{font-family:var(--mono);font-size:.64rem;letter-spacing:.16em;text-transform:uppercase;color:var(--gold);display:flex;align-items:center;gap:.45rem}
.rail-head .m{font-family:var(--mono);font-size:.58rem;color:var(--muted2);letter-spacing:.08em;text-transform:uppercase}
.rank{display:flex;align-items:center;gap:.8rem;padding:.7rem 1.1rem;border-bottom:1px solid var(--border);transition:background .15s;cursor:pointer}
.rank:last-child{border-bottom:0}
.rank:hover{background:var(--surface)}
.rank .pos{font-family:var(--mono);font-size:.7rem;color:var(--muted2);width:16px}
.rank.lead .pos{color:var(--gold-lt)}
.rank .nm{flex:1;font-weight:600;font-size:.86rem;color:var(--text)}
.rank .val{font-family:var(--mono);font-size:.86rem;color:var(--gold-lt);font-weight:600}
.rank .trend{font-family:var(--mono);font-size:.6rem;color:var(--green)}
.rail-metric{padding:1.1rem}
.rail-metric .rl{font-family:var(--mono);font-size:.6rem;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}
.rail-metric .rv{font-family:var(--mono);font-size:1.7rem;font-weight:600;color:var(--gold-lt);margin:.4rem 0 .2rem}
.rail-donut{display:flex;align-items:center;gap:1rem;padding:1.1rem}
.rail-donut .lbls{flex:1}
.rw-stack{display:flex;flex-direction:column;gap:1.5rem}
@media(max-width:1100px){.rw-cols{grid-template-columns:1fr}.rw-rail{position:static;flex-direction:row;flex-wrap:wrap}.rail-card{flex:1;min-width:240px}}

/* ════════════════════════════════════════════════════════════════════
   C · PIPELINE — lifecycle war-room spine
   ════════════════════════════════════════════════════════════════════ */
.pl-hero{display:grid;grid-template-columns:repeat(4,1fr);gap:0;background:var(--bg-soft);
  border:1px solid var(--border);border-radius:var(--radius-xl);overflow:hidden;position:relative}
.pl-hero::after{content:'';position:absolute;top:0;left:0;right:0;height:1px;background:var(--grad-hairline);opacity:.7}
.pl-stage{position:relative;background:transparent;border:0;text-align:left;color:var(--text);padding:1.6rem 1.5rem 1.4rem;border-right:1px solid var(--border);display:flex;flex-direction:column;gap:.9rem;cursor:pointer;transition:background .2s}
.pl-stage:last-child{border-right:0}
.pl-stage:hover{background:var(--surface)}
.pl-stage-head{display:flex;align-items:center;gap:.6rem}
.pl-chip{width:28px;height:28px;border-radius:var(--radius-sm);display:grid;place-items:center;color:var(--pod);
  background:color-mix(in srgb,var(--pod) 14%,transparent);border:1px solid color-mix(in srgb,var(--pod) 40%,transparent)}
.pl-stage-name{font-weight:700;font-size:1rem;color:var(--white)}
.pl-stage-step{margin-left:auto;font-family:var(--mono);font-size:.56rem;letter-spacing:.14em;text-transform:uppercase;color:var(--muted2)}
.pl-big{font-family:var(--mono);font-size:2.6rem;font-weight:600;color:var(--white);line-height:.85;letter-spacing:-.03em}
.pl-big.zero{color:var(--muted2)}
.pl-unit{font-family:var(--mono);font-size:.6rem;letter-spacing:.12em;text-transform:uppercase;color:var(--muted2);margin-top:.4rem}
.pl-meta{display:flex;align-items:center;justify-content:space-between;gap:.5rem;margin-top:auto;padding-top:.4rem}
.pl-flow{position:absolute;right:-9px;top:2.1rem;z-index:5;width:18px;height:18px;border-radius:50%;
  background:var(--bg);border:1px solid var(--border2);display:grid;place-items:center;color:var(--gold-dim)}
.pl-stage:last-child .pl-flow{display:none}

.pl-band{display:grid;grid-template-columns:1.6fr 1fr;gap:1.3rem 1.6rem;margin-top:1.6rem;align-items:stretch;
  grid-template-areas:"answer conv" "perf touch"}
.pl-a-answer{grid-area:answer}
.pl-a-conv{grid-area:conv}
.pl-a-perf{grid-area:perf}
.pl-a-touch{grid-area:touch}
.pl-band > .rail-card{display:flex;flex-direction:column}
.pl-band > .rail-card .rail-donut{flex:1;align-items:center}
.pl-spotlight{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:1.5rem;position:relative;overflow:hidden}
.pl-spotlight::after{content:'';position:absolute;inset:0;background:radial-gradient(120% 90% at 85% 0%,var(--gold-glow),transparent 60%);pointer-events:none}
.pl-spot-head{display:flex;align-items:center;gap:1rem;position:relative}
.pl-spot-av{width:54px;height:54px;border-radius:50%;display:grid;place-items:center;font-family:var(--mono);
  font-size:1.1rem;font-weight:600;color:var(--gold-lt);background:var(--surface3);border:1px solid var(--gold-dim);box-shadow:var(--shadow-gold)}
.pl-spot-name{font-weight:700;font-size:1.3rem;color:var(--white)}
.pl-spot-sub{font-family:var(--mono);font-size:.64rem;letter-spacing:.1em;text-transform:uppercase;color:var(--muted)}
.pl-spot-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--border);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;margin-top:1.3rem;position:relative}
.pl-spot-stat{background:var(--bg-soft);padding:.9rem 1rem}
.pl-spot-stat .v{font-family:var(--mono);font-size:1.4rem;font-weight:600;color:var(--gold-lt)}
.pl-spot-stat .l{font-family:var(--mono);font-size:.56rem;letter-spacing:.1em;text-transform:uppercase;color:var(--muted2);margin-top:.3rem}
.pl-side{display:flex;flex-direction:column;gap:1.3rem}

/* ── icon-tile style variants (all black & gold) — apply to lifecycle chips + Answer ── */
.ic-glow .pl-chip,.ic-glow .ans-ic{color:var(--gold-lt);background:var(--gold-glow);border:1px solid var(--gold-dim);box-shadow:none}
.ic-solid .pl-chip,.ic-solid .ans-ic{color:#0a0a0a;background:var(--grad-gold-btn);border:1px solid transparent;box-shadow:0 2px 12px rgba(184,150,46,.28)}
.ic-onyx .pl-chip,.ic-onyx .ans-ic{color:var(--gold-lt);background:var(--surface3);border:1px solid var(--border2);box-shadow:inset 0 1px 0 rgba(255,255,255,.04)}
.ic-outline .pl-chip,.ic-outline .ans-ic{color:var(--gold-lt);background:transparent;border:1px solid var(--gold-dim);box-shadow:none}

/* compact inline segmented control for the icon-style picker */
.ic-picker{display:flex;align-items:center;gap:.7rem}
.ic-picker .lbl{font-family:var(--mono);font-size:.58rem;letter-spacing:.16em;text-transform:uppercase;color:var(--muted2)}
.ic-seg{display:flex;gap:2px;background:var(--bg-soft);border:1px solid var(--border);border-radius:99px;padding:3px}
.ic-seg button{font-family:var(--mono);font-size:.58rem;letter-spacing:.1em;text-transform:uppercase;color:var(--muted2);
  background:transparent;border:0;padding:.34rem .72rem;border-radius:99px;transition:all .15s;cursor:pointer}
.ic-seg button:hover{color:var(--text)}
.ic-seg button.on{background:var(--gold-glow);color:var(--gold-lt);box-shadow:inset 0 0 0 1px var(--gold-dim)}

/* ── ANSWER · prominent live inbound-call queue — mirrors the Top Performer strip ── */
.ans-card{position:relative;overflow:hidden;display:block;background:var(--surface);border:1px solid var(--border);
  border-radius:var(--radius-lg);padding:1.3rem 1.5rem 1.5rem;cursor:pointer;text-align:left;
  transition:transform .15s var(--ease),border-color .15s,background .15s}
.ans-card::before{content:'';position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--grad-gold-btn)}
.ans-card::after{content:'';position:absolute;top:0;left:0;right:0;height:1px;background:var(--grad-hairline);opacity:.55}
.ans-card:hover{transform:translateY(-2px);border-color:var(--gold-dim);background:var(--surface2)}
.ans-head{display:flex;align-items:center;gap:1.1rem}
.ans-ic{width:46px;height:46px;border-radius:var(--radius);display:grid;place-items:center;color:var(--gold-lt);
  background:var(--gold-glow);border:1px solid var(--gold-dim);flex:0 0 auto}
.ans-main{min-width:0}
.ans-namerow{display:flex;align-items:center;gap:.6rem}
.ans-name{font-weight:700;font-size:1.15rem;color:var(--white);letter-spacing:-.02em}
.ans-tag{font-family:var(--mono);font-size:.54rem;letter-spacing:.16em;color:var(--gold-lt);
  border:1px solid var(--gold-dim);border-radius:99px;padding:.12rem .5rem;background:var(--gold-glow)}
.ans-sub{font-size:.8rem;color:var(--muted);margin-top:.2rem}
.ans-head-right{display:flex;align-items:center;gap:1.2rem;margin-left:auto}
.ans-count{font-family:var(--mono);font-weight:600;font-size:1.95rem;color:var(--gold-lt);line-height:.9;letter-spacing:-.02em;text-align:right}
.ans-count.zero{color:var(--muted2)}
.ans-count .u{display:block;font-size:.54rem;font-weight:500;letter-spacing:.12em;text-transform:uppercase;color:var(--muted2);margin-top:.3rem;text-align:right}
.ans-reps{display:flex;align-items:center}
.ans-reps .avatar{margin-left:-7px;box-shadow:0 0 0 2px var(--surface)}
.ans-reps .avatar:first-child{margin-left:0}
.ans-cta{font-family:var(--mono);font-size:.6rem;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);
  display:inline-flex;align-items:center;gap:.4rem;transition:color .15s;white-space:nowrap}
.ans-card:hover .ans-cta{color:var(--gold-lt)}
.ans-statrow{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--border);border:1px solid var(--border);
  border-radius:var(--radius);overflow:hidden;margin-top:1.2rem}
.ans-stat{background:var(--bg-soft);padding:.8rem 1rem}
.ans-stat .v{font-family:var(--mono);font-size:1.3rem;font-weight:600;color:var(--gold-lt)}
.ans-stat .v.warn{color:var(--yellow)}
.ans-stat .l{font-family:var(--mono);font-size:.54rem;letter-spacing:.1em;text-transform:uppercase;color:var(--muted2);margin-top:.3rem}
@media(max-width:520px){.ans-head{flex-wrap:wrap}.ans-head-right{margin-left:0;width:100%;justify-content:space-between}}

@media(max-width:1100px){.pl-hero{grid-template-columns:repeat(2,1fr)}.pl-stage:nth-child(2) .pl-flow{display:none}.pl-band{grid-template-columns:1fr;grid-template-areas:"answer" "perf" "conv" "touch"}}
@media(max-width:680px){.pod-grid,.pod-grid.five,.kstrip,.tm-grid,.s2l-grid,.cur-grid,.cur-kpis,.cur-tm,.cur-s2l,.pl-hero{grid-template-columns:1fr}}